At MohawkLifts, your satisfaction is our top priority. We stand behind the quality of our products, and we want you to feel completely confident when purchasing from us. This policy outlines how returns and refunds are handled.

1. Eligibility for Returns

Returns are accepted within 30 days of delivery.

To qualify, items must be unused, uninstalled, and in their original packaging.

All manuals, accessories, and included components must be returned with the product.

Products that show signs of use, modification, or improper installation may not be eligible for a refund.

2. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

For oversized products such as car lifts, return shipping is handled through freight carriers. Our support team can help arrange this process.

Products damaged during return shipping due to improper packaging will not be eligible for a full refund.

3. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately.

We may request photos or documentation to verify the issue.

Once confirmed, we will arrange for a replacement or a full refund at no additional cost to you.

4. Refund Process

Once the returned product is received and inspected, your refund will be processed.

Refunds are issued back to your original payment method (via PayPal, credit card, or bank).

Please allow 5–7 business days for the refund to appear in your account after approval.

5. Non-Returnable Items

Certain items are not eligible for return, including:

Products not purchased directly from mohawklifts.shop.

Items returned without original packaging or components.

Products damaged due to misuse, improper installation, or unauthorized repairs.

6. How to Start a Return

To initiate a return, please contact our customer support team with your order details:

📞 Phone: +1 363 204 2944

📧 Email: Contact@mohawklifts.shop

Our team will guide you through the return process step by step.